Socio-Technical Ecosystem Design

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Course Information

Course Instructor

Gary Hepburn Gary Hepburn Author
 

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$949.00
6 months of access
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Information

Socio-Technical Ecosystem Design
Lesson 1 of 2 within section Information.You must enroll in this course to access course content.
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Workforce Orchestration and Transformation (WOT)
Lesson 2 of 2 within section Information.You must enroll in this course to access course content.
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Module 1

Hybrid Workflow Design
Lesson 1 of 8 within section Module 1.You must enroll in this course to access course content.
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The Philosophy of Task Unbundling: From Job Roles to Workflow Components
Lesson 2 of 8 within section Module 1.You must enroll in this course to access course content.
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Building Shared Understanding in Human-Agent Teams
Lesson 3 of 8 within section Module 1.You must enroll in this course to access course content.
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Redesigning a Customer Service Workflow for a Canadian Telecom
Lesson 4 of 8 within section Module 1.You must enroll in this course to access course content.
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Performing a Cognitive Task Analysis
Lesson 5 of 8 within section Module 1.You must enroll in this course to access course content.
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Designing an Integrated Human-Agent Task Allocation Map for CanAssure Claims Processing
Lesson 6 of 8 within section Module 1.You must enroll in this course to access course content.
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Has Assignment
Cognitive Task Analysis and Dependency Graph Construction for a Financial Analyst Role
Lesson 7 of 8 within section Module 1.You must enroll in this course to access course content.
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Has Assignment
Hybrid Workflow Design
Lesson 8 of 8 within section Module 1.You must enroll in this course to access course content.
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Has Quiz

Module 2

Human-in-the-Loop (HITL) Architecture
Lesson 1 of 8 within section Module 2.You must enroll in this course to access course content.
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The Strategic Imperative of Human-in-the-Loop Design
Lesson 2 of 8 within section Module 2.You must enroll in this course to access course content.
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Practical Guide to Implementing HITL Architectures
Lesson 3 of 8 within section Module 2.You must enroll in this course to access course content.
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Designing a HITL System for an AI Loan Approval Agent
Lesson 4 of 8 within section Module 2.You must enroll in this course to access course content.
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Defining Uncertainty Thresholds for AI Intervention
Lesson 5 of 8 within section Module 2.You must enroll in this course to access course content.
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Architecting a Complete HITL Exception Handling System for CanAssure’s High-Value Claims
Lesson 6 of 8 within section Module 2.You must enroll in this course to access course content.
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Has Assignment
Defining Uncertainty Thresholds and Veto Interfaces for an Automated Loan Approval System
Lesson 7 of 8 within section Module 2.You must enroll in this course to access course content.
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Has Assignment
Human-in-the-Loop (HITL) Architecture
Lesson 8 of 8 within section Module 2.You must enroll in this course to access course content.
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Has Quiz

Module 3

Benchmarking Socio-Technical Performance
Lesson 1 of 8 within section Module 3.You must enroll in this course to access course content.
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The New KPIs for Hybrid Workforces
Lesson 2 of 8 within section Module 3.You must enroll in this course to access course content.
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The Ethics and Practice of Algorithmic Management
Lesson 3 of 8 within section Module 3.You must enroll in this course to access course content.
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Calculating Core Socio-Technical KPIs
Lesson 4 of 8 within section Module 3.You must enroll in this course to access course content.
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Designing a Cohesion Dashboard
Lesson 5 of 8 within section Module 3.You must enroll in this course to access course content.
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Establishing Socio-Technical Performance Benchmarks and a Cohesion Dashboard for CanAssure
Lesson 6 of 8 within section Module 3.You must enroll in this course to access course content.
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Has Assignment
Calculating Time-to-Value and Accuracy Lift for a Hybrid Customer Support Team
Lesson 7 of 8 within section Module 3.You must enroll in this course to access course content.
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Has Assignment
Benchmarking Socio-Technical Performance
Lesson 8 of 8 within section Module 3.You must enroll in this course to access course content.
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Has Quiz

Module 4

Auditing for Cognitive & Collaborative Friction
Lesson 1 of 8 within section Module 4.You must enroll in this course to access course content.
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The Art of the Friction Audit: A Guide for HAGX Leads
Lesson 2 of 8 within section Module 4.You must enroll in this course to access course content.
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Facilitating Hybrid Retrospectives: A Practical Guide
Lesson 3 of 8 within section Module 4.You must enroll in this course to access course content.
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Case Study: Diagnosing and Solving Burnout in an AI-Augmented Customer Service Center
Lesson 4 of 8 within section Module 4.You must enroll in this course to access course content.
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Measuring Skill Decay in Hybrid Teams
Lesson 5 of 8 within section Module 4.You must enroll in this course to access course content.
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Developing an Audit and Mitigation Plan for Cognitive Friction at CanAssure
Lesson 6 of 8 within section Module 4.You must enroll in this course to access course content.
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Has Assignment
Conducting a Friction Audit and Measuring Skill Decay in a Team of Over-Reliant Analysts
Lesson 7 of 8 within section Module 4.You must enroll in this course to access course content.
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Has Assignment
Auditing for Cognitive & Collaborative Friction
Lesson 8 of 8 within section Module 4.You must enroll in this course to access course content.
0
Has Quiz
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